This place needs a class in customer service. I needed a 5th wheel hitch installed and heard these guys could make it happen. I called the number listed on google and lady answered the phone. Through talking with her I got the feeling she wasn't in the actual auburn location so I asked. Kelsey insured me she was indeed right here in auburn. She helped me schedule my appointment and gave me a price of 37.50 to complete the job. I chuckled and told her, although I would love to pay 37.50 she clearly had something wrong. She the. Assured me she indeed had the correct price and they would see me Wednesday at 1pm for a 3hr hitch installing. Much to my surprise my parts arrived early so I called the same number to see if I could get it done earlier. The "general manager" on the other end advised me he couldn't get it in early, he couldn't even do it on the day I was promised. He couldn't do it till Friday. After giving him my disgust with the situation and finding out Kelsey was actually in AZ I told him it seams as though the system they have is broken. He assured me it wasn't broken it works fine, I said great I'll see you Wednesday for my installation. He said "no you won't I don't even have someone here on that day to do it". So much for that system that works good. So through many phone calls back and forth with a "regional scheduling representative" we managed to get it in on Thursday for the tube of 200 dollars. Rather than deal with this company any longer I just did the work myself. I don't rent vehicles or moving trucks often I can assure you though if/when I do it won't be from these guys.
I hate to give places a bad rating, but I had an awful experience here. Scheduled an appointment to have a trailer hitch with wiring put on my vehicle. I showed up the next day, checked in, waited 2 hours, and they finally told me they didn't have the parts in stock. I needed the hitch to pick up a camper so they sent me to a uhual in Saco, Maine and confirmed an appointment. I arrived at the Saco uhual an hour away and the wiring tech was on vacation. They ended up sending their parts to Auburn so I drove back and their tech wired my vehicle. They were nice enough to give me a discount but when I returned home the wiring in the vehicle shorted and caused a brake fault indicator. I took my car to a mechanic and he said it was the worst wiring job he had ever seen. I recommend to stay away.
Had an excellent experience. Easily reserved my van online a couple of days prior. Simply went in, estimated mileage and paid an overestimate. The van was parked waiting for me. The guy outside cleaning off the snow on the windscreen as I went out. When I was done, I took it back, then returned the funds for any mileage I didn't use under the estimate. That's it. Too easy.
Pricing was good but the reason my review is one star is because Craig Beaudoin from the Auburn location provided terrible customer service. That might not be the highlight of working there but there is no excuse for the rude way he acted towards us when we were nothing but nice. We parked adjacent to a car that was next to us, took the truck, and left. We should have paid more attention because we could've pulled further in but we didn't. When we went to drop the truck off he said, "Wow, lovely parking job, LOVELY. Had a hard time getting the trucks out back, that was a real fun one." And he was not being sarcastic. Unimpressed by the immaturity Craig displayed instead of just advising us of what we did wrong and giving us the chance to apologize.
moving supplies are to damn pricey for storage rentals you can find better storage units for cheaper
Really unfortunate that I can't put no stars because if I could I would.You are nothing but overpriced Transportation for my stuff.
U Haul Moving Storage Of Twin City is a US Moving Company based in Auburn, Maine. U Haul Moving Storage Of Twin City is located at 541 Center St, Auburn, ME 04210, USA.
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